A Letter to the Commissary

Dear Provider,

Your quest for mediocrity and obscure customer service is undeniably the best in town. Today, January 4, 2009 my family was shopping in your Washington DC location. One item that we were interested in buying was not marked with a price. There was no pricing for the item on the shelf, above or below the item. After picking up several small items we proceeded to the check out. After a short wait in line, I asked the cashier to check the price of the item. She refused. When I questioned her response she refused again and explained that she was not allowed to do so because of her new register. The conversation was as follows the red italics are your employee.

"erhhmmmm"
"Good Morning, how are you?"
"Paper or plastic"
"Neither, I have my own bag thank you, however could you please check the price for this item before we begin check out?"
"No, you can go to the back of aisle four or thirteen"
"I am sorry, What?"
"No, we can't check prices up here now that we have the new registers, we are not allowed."
"But your register has the capability?"
"Look, I am sorry those are the rules, besides wasn't there a sign below the item?"
"No, there was not a sign, and I did not see the price scanners at the back of the store, can you please check the price for me this time?"
"No, those are the rules."
"I do not want the item, this rule has cost the store a sale, and the cost to put the item back."
"erhhmmmm"

For obvious reasons I will not be returning. Also, you might want to school your employees on the difference between a zucchini and a cucumber. You are not only loosing dollars and cents on item returns but also in error.

Signed, happily paying cucumber prices.